Returns & Replacement
1. Damaged, Wrong or Defective Products
If an order arrives damaged, materially incorrect or defective, contact support promptly and retain the product and packaging where practical.
2. Category Rules
Return windows and eligibility can vary by category and seller/manufacturer policy. Hygiene-sensitive, personalized, consumable or otherwise restricted products may have limited return eligibility.
3. Resolution
After review, an eligible issue may be resolved through replacement, correction, credit or refund depending on the circumstances and applicable policy.
4. Evidence
Clear photographs, order details and a description of the issue may be requested to assess a return, replacement or refund.