Refund & Cancellation
1. Cancellation
Cancellation may be requested before an order is confirmed or processed. Once dispatch, preparation or other fulfillment activity has begun, cancellation may not be possible.
2. Refund Eligibility
Refunds may be considered for duplicate payment, a paid order that KARTIVO cannot fulfill, or a verified fulfillment problem, subject to applicable law and the product-specific policy.
3. UPI Verification
Keep your UTR/reference for manual UPI payments. An unverified payment is not treated as successfully paid until verification is completed.
4. Processing
After approval, refund timing can depend on the payment method, bank or payment service involved.
5. Request
Contact support with your order number, registered contact details, reason for the request and relevant payment/reference information. Never send passwords, PINs or OTPs.